To exceed our customers' expectations when they acquire SIG products and services. This is how the company understands the ongoing pursuit of customer satisfaction.
Company
Quality Policy
The quality policy of Soluciones Informáticas Globales: customer satisfaction, up-to-date technology and continuous improvement of our management system.
The Quality Management System of Soluciones Informáticas Globales S.A. has been certified under the ISO 9001:2015 standard since 2008, with annual audits.
Certificate No. C624174, issued by DNV Business Assurance, valid until 10 October 2029. You can check it in the DNV public register.
Scope: development, implementation and support services for software: ERP, MRP, WMS, ETL, mobile applications, e-commerce and point of sale.
Principles
Our commitment to quality
The Board of Directors of Soluciones Informáticas Globales S.A. establishes that all activities, at every level of the company, shall be carried out in accordance with the following principles, which define the company's commitment to quality:
SIG products and services must feature the latest technology. That is why the company allocates resources to research and development and, to keep customers informed of what is new, to its sales area.
The Quality Management System (QMS) is management's commitment to pursuing customer satisfaction and meeting the applicable requirements. Providing the human and technological resources is the commitment made to increase the effectiveness of the QMS and improve it continuously.
It is the people behind the products and services who guarantee their quality and, therefore, customer satisfaction. At SIG, people are the key factor in the pursuit of excellence. Training, motivating and maintaining the best possible work environment are the principles that drive the pursuit of customer satisfaction.
SIG sets out in form 5.4.1 the objectives for the indicators established to measure the quality policy. Progress on these objectives is reviewed quarterly.
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